Can you match the color if I send in a sample?
What warranty do proofs offer me for color accuracy?
Do I need to pay for licensing on my content?
What are ISRC codes?
What happens to my supplied production materials?
How many days will my project take once I have submitted my assets?
What if I have a specific in hand date required?
What happens once I submit my order?
Order Processing: Your order details will be entered into our production system and you will receive a welcome email acknowledgement. This e-mail may include important questions we need or give you notice of any missing items or problems that prevent us from proceeding.
An Order Confirmation email is also sent that summarizes your order details. Please look it over carefully and notify us if there are any errors or changes required. If you see any discrepancies between your order request and this work order you must reply to this email or contact us immediately. All claims of warranty will be examined against this work order.
Pre-Press: Once we receive approval on the factory work order, our Artwork department is notified that your files are available to be reviewed. You can expect to have electronic proofs (.PDF file format) e-mailed to you within two business days. Any problems with the files will be disclosed immediately upon opening.
What Is A “Hold”?
MOST COMMON REASONS FOR ORDER HOLDS
- Missing production assets
- IPR Form is not supplied or is incomplete.
- Artwork is not supplied to our specifications/requirements.
- Client’s master is corrupt/unreadable.
- Client has delayed or not responded to a request for information/clarification.
- Client has delayed or not supplied required licensing documentation for their master.
VERY IMPORTANT “holds” will delay the estimated ready-by-date for your order even if your order is on a “Rush” unless specifically authorized by the production staff.