FAQ's

Can you match the color if I send in a sample?
The short answer is unfortunately no. Consumer Ink-jet and previous printed packaging may use the same CMYK color model, but the actual inks and paper are not identical. We can do our best to match the samples provided, however, the actual inks, paper, machinery and printing environment are not identical and affect the end results. Heat and viscosity of the inks can lighten or darken print unless a hardcopy proof and dedicated run is requested. You can simply test this theory by sending your file to several different printers and comparing them. These printer’s and our presses are not calibrated to one another, and due to this fact we cannot accept your printout as an accurate color guide for exact color matching. We send you a high-quality PDF proof of your job for you to approve prior to production, but this does not offer color warranty. If you would like a match proof (paper printed from a Calibrated digital printer to our larger print presses) this can be arranged and are a very good indication of the final project although a 10% color variance is an acceptable industry norm.
What warranty do proofs offer me for color accuracy?
The proofs represent exactly what will go to print; so (A) if something is missing from the proofs; and/or (B) if you can see something that shouldn’t be there, you should reject the proofs and inform us of all problems you see. Pressing Media is not responsible for any errors and/or omissions that you do not correct on the proofs. PDF proofs (Option A) are for confirmation of the layout only and are not for the evaluation of color whether viewed on computer monitor or printed. Colour warranty is only available with hard-copy printed proofs (Proof Option “B”).
Do I need to pay for licensing on my content?
If you do not own all of your content, then yes! If you plan to manufacture products which contain content (songs, software, video) which you don’t own or control, you need to obtain permission to use those assets before we can manufacture the goods. Licensing documentation or written letters of authorization can be granted through the intellectual property owners or an association on their behalf.
What are ISRC codes?
ISRC is the International Standard Recording Code. It identifies the country of registration, the organization that registered the code, the year of registration and a selection number identifying the recording. An example: BRBMG0300729. BR=Brazil, BMG=record label, 03=2003, 00729=the recording’s selection number. An ISRC identifies a particular recording, not the song itself. The CD format allocates encoding space for the ISRC for each track. It is applied in the authoring or premastering of the CD’s content before the glass master is prepared. It then is automatically transferred to the glass master during the mastering process.
What happens to my supplied production materials?
Never send us your original copies of your production materials – only send us copies of the originals, so you always have your originals for your own back-up and safety purposes.
How many days will my project take once I have submitted my assets?
Please allow one business day to process your order details and payment. Allow an additional 72 hours to process artwork files and generate proofs. Customer service will provide you an estimated ship date once all assets and approvals are completed. Standard production turn-times are estimations and are not to be considered as a guarantee. Standard turn times are based on business days after approval of proofs. Proof approval cut-off time is 12:00pm (PST) on any regular business day. We strongly recommend that you do not (A) schedule the release of your product, (B) book a product release event, or (C) schedule a trip until your product is in your hands and meets with your approval.
What if I have a specific in hand date required?
A schedule must be confirmed and a rush-fee may apply to push your job ahead of others. Please call or email us immediately to book your schedule and specific in hand date .
What happens once I submit my order?
Once submitted your order and production assets follow this path:

Order Processing: Your order details will be entered into our production system and you will receive a welcome email acknowledgement. This e-mail may include important questions we need or give you notice of any missing items or problems that prevent us from proceeding.

An Order Confirmation email is also sent that summarizes your order details. Please look it over carefully and notify us if there are any errors or changes required. If you see any discrepancies between your order request and this work order you must reply to this email or contact us immediately. All claims of warranty will be examined against this work order.

Pre-Press: Once we receive approval on the factory work order, our Artwork department is notified that your files are available to be reviewed. You can expect to have electronic proofs (.PDF file format) e-mailed to you within two business days. Any problems with the files will be disclosed immediately upon opening.

What Is A “Hold”?
Any problem that prevents us from processing or manufacturing your order will cause a “hold” on the order. You will be notified immediately.

MOST COMMON REASONS FOR ORDER HOLDS

  • Missing production assets
  • IPR Form is not supplied or is incomplete.
  • Artwork is not supplied to our specifications/requirements.
  • Client’s master is corrupt/unreadable.
  • Client has delayed or not responded to a request for information/clarification.
  • Client has delayed or not supplied required licensing documentation for their master.

VERY IMPORTANT “holds” will delay the estimated ready-by-date for your order even if your order is on a “Rush” unless specifically authorized by the production staff.

Can I change my shipping details after I place the order?
Yes! However, changing your shipping details after the order is in production may delay your job and additional shipping costs may apply.
What to do when you receive the goods?
Pressing Media fully insures your shipments, so if there are damages to the boxes DO NOT SIGN FOR THEM – PLEASE REFUSE THE GOODS. If there are any issues with the shipment or the product you receive, please ensure to call us or email back within 5 business days. Any claims that fall outside of this time period are not covered as per our terms and conditions.
What is your product warranty?
LIMIT OF LIABILITY: Pressing-Media warrants its products to be free of manufacturing defects and to comply with industry standards and norms.  In the event a product fails due to manufacturing defect, Pressing-Media will replace the defective product to its original customer at no cost, or, in its sole discretion, reimburse the customer for the original purchase price of the defective goods. In no case will Pressing Media be liable for any other cost or value added to defective product.  The customer shall determine the suitability of products supplied by Pressing Media for their intended purpose.
What if I have additional concerns regarding my order after I have received it?
If you have any problem with your order or have not received your goods,  please contact us within 5 business days. We will respond immediately.