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Resources: Frequently Asked Questions

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Can you match the color if I send in a sample?

The short answer is unfortunately no. Consumer Ink-jet and previous printed packaging may use the same CMYK color model, but the actual inks and paper are not identical. We can do our best to match the samples provided, however, the actual inks, paper, machinery and printing environment are not identical and affect the end results. Heat and viscosity of the inks can lighten or darken print unless a hardcopy proof and dedicated run is requested. You can simply test this theory by sending your file to several different printers and comparing them. These printer's and our presses are not calibrated to one another, and due to this fact we cannot accept your printout as an accurate color guide for exact color matching. We send you a high-quality PDF proof of your job for you to approve prior to production, but this does not offer color warranty. If you would like a match proof (paper printed from a Calibrated digital printer to our larger print presses) this can be arranged and are a very good indication of the final project although a 5-10% color variance is an acceptable industry norm. Please contact your Sales rep for current pricing and details.

 

What warranty do proofs offer me for color accuracy?

The proofs represent exactly what will go to print; so (A) if something is missing from the proofs; and/or (B) if you can see something that shouldn’t be there, you should reject the proofs and inform us of all problems you see. Pressing Media is not responsible for any errors and/or omissions that you do not correct on the proofs. PDF proofs (Option A) are for confirmation of the layout only and are not for the evaluation of colour whether viewed on computer monitor or printed. Colour warranty is only available with hard-copy printed proofs (Proof Option “B").

 

Do I need to pay for licensing on my content?

If you plan to manufacture CD's, DVDs or Blu-Ray which contain content (songs, software, video) which you don't own or control, you need to obtain permission to use those assets, before we can manufacture the goods. Such permission is granted through mechanical licensing by the intellectual property owners or an association on their behalf. Links to Licensing organizations and other license resources:

 

Audio (Pay-As-You-Press Programs)

Canada: www.cmrra.ca
www.cmrra.ca/cmrradocs/mlbe06.pdf

 

US: www.Harryfox.xom
www.harryfox.com/public/songfile.jsp

 

Video

Canada: AVLA www.avla2007.ca
US: Copyright Clearance Center (CCC) www.copyright.com

 

List of International Copyright Collection Agencies
http://en.wikipedia.org/wiki/List_of_copyright_collection_societies

 

What are ISRC codes?

ISRC is the International Standard Recording Code. It identifies the country of registration, the organization that registered the code, the year of registration and a selection number identifying the recording. An example: BRBMG0300729. BR=Brazil, BMG=record label, 03=2003, 00729=the recording's selection number. An ISRC identifies a particular recording, not the song itself. The CD format allocates encoding space for the ISRC for each track. It is applied in the authoring or premastering of the CD's content before the glass master is prepared. It then is automatically transferred to the glass master during the mastering process. In the United States the ISRC is administrated by the US ISRC Agency https://usisrc.org/ .In Canada the website is: www.avla.ca . A one-time fee is charged to issue the registrant code which is good for life and allows up to 100,000 tracks per year.

 

The ISRC is used as an identification tool but is not required for a CD to play properly. A common question from customers is "Why don't my song titles show up on Windows Media Players?" This problem is not related to the ISRC. In order for song titles and/or album cover art to appear on Windows Media Player they must be in the Windows Media Database. This database gets its content from other indexing services such as AMG. Customers can submit their CD to AMG to be added to its database. http://www.allmusic.com/ For more information on the Windows Media Database see: http://windowshelp.microsoft.com/ Another common customer question is "Why doesn’t my song titles show up on my car's CD player?" In order for this to happen, the "track list" data must be included when the CD is authored or premastered. Most audio editing programs, consumer and professional grade, do this. The track list is added to the "metadata" before burning the master CDR. An inexpensive audio editing program called Sound Forge Audio Studio has this ability. http://www.sonycreativesoftware.com/audiostudio By the way, AMG and Sound Forge Audio Studio are used as examples only. There are other alternatives to both.

 

What happens to my supplied production materials?

Remember: Never send us your original copies of your production materials - only send us copies of the originals so you always have your originals for your own back-up and safety purposes. We will hold your art files and glass master on file for as long as physically possible. Your physical Masters are NOT returned unless you specifically request this.

 

How many days will my project take once I have submitted my assets?
Please allow 1 business day to process order details and payment. Allow an additional 48 hours to process artwork files and generate proofs. *Standard Production Turn-Times from artwork proof approval are:

 

Bulk Discs/Print: *5-7 business days

Standard packaged items:  *7-10 business days

Discs in custom printed DIGPAK’s, wallets & sleeves: *10-12 business days

Vinyl: *PDF proofing 3-5 working days after receipt of the art / Test pressings are 15-18 working days after receipt of the master. / Production times are 4-5 weeks after approval of the test pressing to the Ship date. / Allow 2-6 working days for shipping of the Vinyl to your location

 

* Standard production turn-times are estimations and are not to be considered as a guarantee. Standard turn times are based on business days after approval of proofs. Proof approval cut-off time is 12:00pm on any regular business day. We strongly recommend that you do not (A) schedule the release of your product, (B) book a product release event, or (C) schedule a trip until your product is in your hands and meets with your approval.

 

What if I have a specific deadline?

If you have a deadline when you absolutely must have your order we need to know about it as soon as possible. If your deadline date does not fall within our standard turn times, a schedule must be confirmed by a sales rep & a rush-fee may apply. Call us right now for more details: 1-800-511-8171

 

What happens once I submit my order forms?

Once submitted your order and production assets follow this path:

  • Order Processing: Your order form details will be entered into our production system and you will receive an e-mailed acknowledgement. PLEASE NOTE This e-mail may include IMPORTANT questions we need or give you notice of any missing items or problems that prevent us from proceeding.
  • Payment Processing: Accounting will process payment and again you will receive an e-mailed acknowledgement. An Order Confirmation is also sent that summarizes your order details and confirms the costs. This is a summary and not an invoice. Please look it over carefully and notify us if there are error details.
  • Pre-Press: Once payment is processed our Artwork department is notified that your files are available to be reviewed. You can expect to have electronic proofs (.PDF file format) e-mailed to you within two business days. Any problems with the files will be disclosed immediately upon opening.

 

What Is A "Hold”?

Any problem that prevents us from processing or manufacturing your order will cause a "hold" on the order. You will be notified immediately.

 

MOST COMMON REASONS FOR ORDER HOLDS

  • Missing production assets
  • IPR Form is not supplied or is incomplete.
  • Artwork is not supplied to our specifications/requirements.
  • Client's master is corrupt/unreadable.
  • Client has delayed or not responded to a request for information/clarification.
  • Client has delayed or not supplied required licensing for their master.

 

VERY IMPORTANT "holds" will delay the estimated ready-by-date for your order even if your order is on a "Rush" unless specifically authorized by the production staff.

 

SHIP DATES

Your shipping instructions must be supplied to your Sales Representative prior to order placement. Failure to provide shipping details may delay your job. If you do not have credit terms established, all orders must be paid for in full before they be released.

 

What to do when you receive the goods:

Once you have received the goods make sure you examine the boxes BEFORE you sign for them. We are not responsible for damages incurred once the product has left our facilities.
What is your product warranty?

 

Pressing Media stands behind the quality of our products and warrant that our products will be free from manufacturing defects or the defective products will be either repaired or replaced.

 

What If There's A Problem With My Order?

If you find a problem with your order please contact us right away and provide us with as much detail as possible. Although it is very uncommon, issues do arise, and because customer satisfaction is of the utmost importance, we will respond immediately.